Privacy Policy

Effective Date: April 19, 2022
 

This Privacy Policy explains when and how Bespoke Chocolate (“we” or “us”) receive, collection, and store information anytime that you interact with us, such as when you use our website and other services provided by us. By accessing or using our site or services, you consent to this Privacy Policy.

What Information We Collect: We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, address, and phone number) and payment details (including credit card information).

How We Collect Information: When you subscribe to our newsletter, we collect your email address and add it to our list of subscribers. You can unsubscribe from our email lists at any time using the link provided in the emails or by contacting us. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used solely in relation to the transaction in question.

Why We Collect This Information: We collect the information described above so that we can operate the website, provide the desired services to customers, contact subscribers and customers with notices or promotional messages, to comply with applicable laws and regulations, and to create aggregated statistical data which we or our partners may use to help improve our services.

Information Storage: Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We use Mailchimp to send email newsletters and updates to our subscribers; as such, Mailchimp may store your email address, name, and mailing list info so that we can provide these emails. We encourage you to review their privacy and security information to learn how they store and use your information.

We use Google Analytics to improve our services based on how visitors make use of our website. Learn more about Google Analytics’s privacy practices and ways to opt-out at https://policies.google.com/technologies/partner-sites .

Communications: We may contact you to send updates about our company, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to contact you to enforce our User Agreement, applicable laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Cookies: We, as well as third-party partners of ours such as Google, use cookies and other tracking tools on our website for essential security, system monitoring, and debugging purposes, as well as to collect aggregated data about how visitors use the site so that we can further improve our services.

Children: We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received personal information from a user under the age of 13, we will delete the information as soon as possible.

Links to Other Websites: The site and other communications from us may contain links to websites other than bespokechocolate.net . We are not responsible for the privacy practices or the content of such websites. The privacy policies applicable to such sites may differ substantially from our own, so we advise you to read them before using those websites.

Updates To This Policy: We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contacting Us: If you would like to access, correct, amend, or delete any personal information we have about you, or if you have any questions about our privacy practices, you are invited to contact us at info@bespokechocolate.net or send us mail to: 207 S Cross St, Ste 100, Chestertown, MD 21620.